We attempt at all times to deliver quality items, and believe that you will be pleased with the items you purchase from deltau.org. However, from time-to-time, there may be a need for an exchange or return, and you may return any stock items that you have purchased at deltau.org for either: 1) a full value exchange for another product or, 2) refund, subject to a 15% restocking fee for all items. Either option you select, you must do so within 30 days from the date of receipt of your item, and subject to the provisions below.
- To initiate any return, contact Delta Upsilon International Fraternity at (317) 875-8900 or email us at firstname.lastname@example.org. Do not send prior to instructions from us as to where to ship, as our products come from all over the country and many of our suppliers will not accept returns (we still do, even if they don't).
- The cost of initial shipping and all return shipping is the sole responsibility of the customer, and no refund will be made on the shipping cost portion of your order. If you purchased a product that included free shipping, then the actual shipping charges we paid to send the product to you will also be deducted from any refund credits. All returns in excess of $100 must be insured. The cost of reshipping any item to you on exchange is also your responsibility. No free shipping on exchanges.
- Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received in saleable condition. In the event an item is returned used or, because of it's returned condition, must be repackaged for resale, a 25% restocking fee will be assessed. In the event the returned item is no longer saleable, then the item will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you (see below).
It is the customer's sole responsibility to properly inspect your items when you receive them. If damage to shipping material is obvious, please inspect items immediately and notify the UPS, Fed Ex, or other delivery persons of damages. Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. Retain all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you.
Unless otherwise directed, returns are to be sent to:
Delta Upsilon International Fraternity
8705 Founders Road
Indianapolis, Indiana 46268-0942
Once the return item is received, a credit will be issued back to the buyer's credit card or an exchange made in accordance to the terms above.